FAQ Help Center

CONTACT US FOR ANY QUERY
✉️ enterprisesah76@gmail.com | 📞 0315-6884235

Warranty Program

✅ Our Warranty Covers:
Manufacturing defects in medical, surgical, and industrial products.
Replacement for failures under normal use within 1-2 weeks (product-specific).

❌ Not Covered:
Damage from misuse, improper installation, or unauthorized modifications.
Consumables, expired sterile items, or tampered packaging.

1️⃣ Email enterprisesah76@gmail.com with:

  • Proof of purchase + defect evidence

  • Product details (include sterilization lot # for medical items)
    2️⃣ Receive RMA # and shipping instructions within 24-48 hours
    3️⃣ Ship item to our certified center (freight covered by us)

Urgent? 📞 Call 0315-6884235

  1. Ground/Express: TCS (domestic medical) & Leopards (industrial) via road

  2. Air Freight: DHL for global surgical equipment (1-3 days)

  3. Ocean Freight: Heavy engineering/plumbing items (economical)

  4. Expedited: Overnight/2-day critical supplies

Custom Solutions? ✉️ enterprisesah76@gmail.com | 📞 0315-6884235

OUR RETURN POLICY

✅ 30-Day Returns: Unused items in original packaging with proof of purchase
❌ Non-Returnable: Opened medical/surgical products or broken-seal industrial items
📧 Process: Email enterprisesah76@gmail.com for RMA # before shipping
🚚 Costs: Customer covers return shipping (deducted from refund)

FREE SHIPPING & RETURNS POLICY

🚚 Free Shipping: Yes! On orders over Rs. 50,000 (domestic) via TCS/Leopards.
↩️ Return Shipping: Not included – customer covers costs unless item is defective/wrongly shipped.
⚠️ Medical Exceptions: Opened sterile products cannot be returned (safety compliance).
📬 Process: Email enterprisesah76@gmail.com for prepaid labels in eligible cases.

 Request ISO/SECP/CE documentation via email. We provide digital certificates within 24hrs for medical devices and industrial equipment.

Can’t Find Answer?

Our Team Is Ready to Assist You!
✉️ Email: enterprisesah76@gmail.com
📞 Phone: 0315-6884235
⏰ Hours: Mon-Fri, 9:00 AM – 6:00 PM

Returns & Exchanges

✅ Returns: Unused items in original packaging within 30 days (email enterprisesah76@gmail.com for RMA#)
🔄 Exchanges: Only for defective/wrong items (we cover shipping)
❌ Non-Returnable:

  • Opened medical/surgical products (sterility compliance)

  • Broken-seal industrial items
    📦 Shipping: Customer pays return freight unless error is ours

✅ Yes! We sell General, Stationery, Cleaning, and select Engineering Products directly through our website.
❌ Medical/Surgical/Electrical items require offline verification (email/call) due to compliance requirements.
🔒 Secure Checkout: All transactions are SECP-compliant with encrypted payment processing.Need Medical/Industrial Quotes? ✉️ enterprisesah76@gmail.com | 📞 0315-6884235

DISCOUNT APPLICABILITY ON EXCHANGES

✅ Same Discount: May apply only if:

  • The new item has equal/higher value

  • Original discount terms are still valid

  • For general/stationary/cleaning products only
    ❌ Excluded Items:

  • Medical/surgical equipment (regulatory compliance)

  • Industrial/electrical items opened for inspection
    ⚠️ Recalculation Required:
    Discounts reapplied after price difference settlement.

Process:

  1. Email enterprisesah76@gmail.com with original order #

  2. Our team verifies eligibility & recalculates

  3. Pay/receive balance before exchange shipment

Example:
Original: ₨10,000 item with 15% off (₨8,500)
Exchange: ₨12,000 item → Pay ₨3,500 + discount reapplied

Contact: ✉️ enterprisesah76@gmail.com | 📞 0315-6884235 (Ext. 105)

NEED FURTHER ASSISTANCE?

OUR SPECIALISTS ARE READY TO HELP!
✉️ Email: enterprisesah76@gmail.com
📞 Phone: 0315-6884235 (Ext. 101 Medical | Ext. 102 Industrial)
⏰ Hours: Mon-Fri, 9 AM – 6 PM PKT

WHY CONTACT US DIRECTLY?

→ Medical/Surgical Queries: ISO-certified technical support
→ Industrial Solutions: Engineering/plumbing/electrical experts
→ Urgent Matters: Priority escalation for critical issues
→ Compliance Guidance: SECP/CE documentation assistance

“Always Beautiful Support Since 2018”
*ISO 9001:2015 & ISO 13485:2016 Certified | SECP Reg. | NTN 8942323-4*

Orders over ₨500,000 receive:

  • 10-15% discount on medical/surgical supplies

  • Free expedited shipping

  • Dedicated account manager

 Yes! Our engineering team develops bespoke plumbing/electrical solutions. Email specifications to enterprisesah76@gmail.com for feasibility assessment.

Yes, **AH Enterprises ships internationally** with comprehensive logistics solutions tailored for medical, surgical, and industrial products. Here’s what you need to know:

—

### 🌍 **International Shipping Coverage**
– **Destinations**: 50+ countries across Americas, Europe, Asia-Pacific, and the Middle East .
– **Exclusions**: Restricted countries due to regulatory compliance (e.g., embargoed regions) .

—

### 🚚 **Shipping Methods & Carriers**
1. **DHL Express**:
– **Delivery**: 1–3 business days (ideal for medical/surgical equipment) .
– **Features**: Customs clearance support, real-time tracking.
2. **TCS International**:
– **Delivery**: 3–7 business days (cost-effective for general/cleaning products) .
3. **Leopards Global**:
– **Delivery**: 7–15 business days (best for heavy engineering/plumbing items) .

—

### ⚠️ **Critical Compliance Rules**
– **Prohibited Items**:
– Medical aerosols, flammable sanitizers, lithium batteries (uninstalled), mercury-based devices .
– Industrial adhesives/glues with low flashpoints .
– **Medical/Surgical Shipments**:
– Sterile products require ISO-13485 documentation; opened items cannot be shipped .
– **Hazardous Materials (HAZMAT)**:
– Separate labeling and ground transport only (e.g., chemical cleaners) .

—

### 💰 **Costs & Fees**
– **Shipping Rates**: Calculated by weight/destination (e.g., $9.99–$25 for <1.5 kg to Asia) .
– **Duties/Taxes**: **Customer responsibility**; prepaid via UPS/DHL or paid at delivery .
– **Free Shipping**: Orders over **₨500,000** (excluding duties) .

—

### 📦 **Shipping Process**
1. **Order Handling**: 1–2 business days (medical orders prioritized) .
2. **Customs Forms**: Detailed product descriptions + harmonized system (HS) codes required .
3. **Tracking**: Sent via email upon dispatch .

—

### ❗ **Key Considerations**
– **Returns**: Customs-rejected shipments refunded (excluding original shipping) .
– **Delays**: 7–10 days common for customs inspections; contact us if tracking stalls >10 days .
– **Documentation**: Provide business registration/NTN for bulk industrial orders .

—

**Contact Our Logistics Team**:
✉️ **enterprisesah76@gmail.com** | 📞 **0315-6884235 (Ext. 103)**
*ISO 9001:2015 & ISO 13485:2016 Certified | SECP Reg. | NTN 8942323-4*

> 🔍 **Pro Tip**: Use our **Duty Calculator** [here](https://simplyduty.com) to estimate import fees for your country .