1. 30-DAY RETURN WINDOW

• Returns accepted within 30 days of delivery
• No returns after 30 days (warranty claims excluded)

2. RETURN REQUIREMENTS

✓ Unused in original condition
✓ Undamaged manufacturer packaging
✓ Proof of purchase included

3. NON-RETURNABLE ITEMS

  • MEDICAL/SURGICAL PRODUCTS (opened sterile items)

  • SANITARY/CLEANING SUPPLIES (opened chemicals)

  • ENGINEERING/ELECTRICAL COMPONENTS (broken seals)

  • Custom solutions & hazardous materials

4. RETURN PROCESS

  1. EMAIL REQUEST: enterprisesah76@gmail.com

    • Order number & product details

    • Return reason

  2. WE PROVIDE:

    • RMA number

    • Authorized return address

5. REFUND PROCEDURE

• Approved returns: Refund within 14 business days
• Original payment method only
• DEDUCTIONS: Return shipping + 20% restocking fee

6. EXCEPTIONS

• DEFECTIVE ITEMS:

  • Notify within 48 hours + evidence

  • We cover return shipping
    • WRONG ITEMS: Full refund + return shipping

7. MEDICAL PRODUCT RETURNS

STRICT ISO-13485:2016 COMPLIANCE
• Unopened sterile items: Eligible
• Opened medical/surgical products: NON-RETURNABLE

8. INDUSTRIAL PRODUCT RETURNS

• ENGINEERING/PLUMBING/ELECTRICAL:

  • Testing fees if reinstalled

  • Original certifications required

9. SHIPPING INSTRUCTIONS

RETURN ADDRESS: MEHMOODABAD 6 STREER NO 32 
• Customer pays return shipping
• Trackable service required for high-value items

10. WARRANTY CLAIMS

SEPARATE FROM RETURNS
✉️ enterprisesah76@gmail.com with:

  • Product serial number

  • Failure description

  • Purchase proof

CONTACT FOR RETURNS
✉️ ENTERPRISESAH76@GMAIL.COM
📞 0315-6884235
EFFECTIVE DATE: 22/07/2025